Privacy Policy

Effective Date: May 8, 2025

Paw Haus Animal Hospital
12280 Miramar Blvd #1, Miramar, FL 33025
Phone: (754) 288-3220
Website: https://pawhausanimalhospital.com/

Introduction

At Paw Haus Animal Hospital (“Paw Haus,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through various channels including SMS text messaging.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, telephone number, postal address, pet information, and payment information.
  • Communication Data: Records of communications between you and our staff, including SMS messages, emails, and call records.
  • Service Data: Information about the veterinary services provided to your pet.
  • Website Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing veterinary care and related services
  • Communicating with you about your pet’s health and appointments
  • Sending service reminders and follow-up information
  • Processing payments
  • Improving our services and website
  • Complying with legal obligations

No mobile information will be shared with third parties/ affiliates for marketing/ promotional purposes. AII the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

SMS Text Messaging Program

Consent and Opt-In

By providing your mobile phone number and opting into our SMS text messaging program, you are expressly consenting to receive text messages from Paw Haus Animal Hospital. When you opt in, you acknowledge that:

  • You are providing express written consent to receive text messages from us regarding your pet’s care, appointments, reminders, and other information related to our services.
  • You are consenting to receive messages from our business.
  • Message frequency may vary depending on your interaction with our services. You may receive appointment reminders, follow-up communications, and service notifications on a recurring basis.
  • Standard message and data rates may apply as provided by your wireless carrier.
  • Your personal information will not be shared with third parties for marketing purposes. We may share information with service providers who assist us in delivering SMS messages, but these providers are bound by confidentiality agreements.

Opt-Out Instructions

You can opt out of receiving SMS text messages at any time by:

  • Replying “STOP” to any text message we send you (this will opt you out of all text messages from us)
  • Calling us at (754) 288-3220
  • Emailing us at info@pawhausanimalhospital.com
  • Informing our staff during your visit

Help Instructions

You may reply “HELP” to any of our text messages to receive more information about our SMS program.

How We Share Your Information

We may share your information with:

  • Service Providers: Third parties that provide services on our behalf, such as payment processing, SMS messaging platforms, email delivery, and IT services. These providers have access to your information only to perform these tasks on our behalf and are obligated to protect and use it consistent with this Privacy Policy.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the rights to:

  • Access the personal information we maintain about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Receive your personal information in a structured, commonly used format
  • Withdraw consent at any time for activities based on consent

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Paw Haus Animal Hospital 12280 Miramar Blvd #1 Miramar, FL 33025 Phone: (754) 288-3220 Email: info@pawhausanimalhospital.com